Fin AI Agent + Helpdesk
The Intercom Service Suite combines an AI agent that answers the majority of customer questions, and an AI-enhanced Helpdesk that makes agents more efficient—on one seamless platform that delivers superior performance and exceptional experiences.
One suite improves your CSAT
92.5%
Arcsite CSAT with Intercom
Fin
Fin AI agent instantly answers queries, takes action, and can resolve the majority of your support volume. With an average resolution rate of 56% that increases 1% every month, Fin consistently resolves more customer queries than any other AI agent.
Fin can handle complex customer queries like refunds or account updates by using data to personalize its answers and take action across systems—saving your team time and effort while ensuring customers get fast, reliable service.
Fin is designed to provide accurate, safe, and reliable answers that build trust and increase customer satisfaction. With self-serve tools to control Fin's behavior, you can easily optimize its quality and performance.
Fin collaborates with your team by gathering context, troubleshooting issues, and handling time-consuming tasks before passing to your team—saving your agents time and delivering a better customer experience.
Using natural language guidance and workflows, you control when Fin escalates priority issues to your team—so customers get the right level of service, faster.
When Fin passes a conversation to your agents, it includes a complete summary—so agents can pick up where Fin left off, and customers never have to repeat themselves
Helpdesk
Modern ticketing that starts with Fin triaging issues and autofilling ticket information - saving agent time and streamlining communication, while keeping customers in the loop.
Customer messages are instantly translated in the inbox, so agents can support customers in any language, across any channel, without switching tools.
Copilot surfaces the right information instantly in the inbox, reducing hours of search time so agents can focus on their customers.
AI summaries capture details and next steps after every conversation or phone call—so agents can work faster without missing important information.
For the first time ever, you can get CSAT scores across 100% of your customer conversations using AI-generated analysis—so you can trust that Fin and your team are always delivering the highest quality support.
Learn more
Agents can access customer information from pre-built apps and integrations—like Slack, Jira, and Salesforce—directly from the Inbox without leaving Intercom.
Learn more
Agents improve AI resolution rate by sharing new content and data, and filling content gaps where AI wasn't able to resolve an issue. The more questions AI resolves automatically, the more time your human team gets back.
Learn more
Conversations from every channel—including live chat, email, phone, SMS, and social—route directly to your Inbox for easier prioritization, faster resolutions, and higher quality customer experiences.
Deliver the right content to your customers any time and on any channel with an on-brand, fully integrated Help Center. Fin helps customers find the right answer faster by using all of your knowledge to generate accurate answers instantly.
Intercom is the only platform with tools for both reactive and proactive support—helping you onboard, educate, and engage customers with automated, in-context messages that reduce future support needs and keep customers happy.
Fin AI Agent + Helpdesk
From $0.99 per resolution + $29/seat per month
with a 14 day free trial